tak99 Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how tak99 ("we", "us", "our") collects, uses, stores, and protects the personal information of players and visitors who access the tak99 platform at tak99.pro. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

tak99 is committed to handling your personal data responsibly. We collect only the information we genuinely need to operate the Platform, verify your identity, process transactions, and comply with applicable obligations. We do not sell your personal data to third parties.

Our Privacy Principles

1. Information We Collect

tak99 collects personal information in three primary ways: information you provide directly when you register and use the Platform, information generated automatically through your use of the Platform, and information received from third-party payment processors in connection with your transactions.

Information You Provide Directly

When you register a tak99 account or subsequently update your profile, you may provide some or all of the following:

• Full name and date of birth (used to verify your identity and confirm you meet the 21+ age requirement).
• Mobile phone number (used for account authentication, notifications, and payment processing via bKash, Nagad, Rocket, or Upay).
• National identity information or other government-issued identification documents submitted during KYC verification.
• Correspondence you send to our support team, including the content of any messages, complaints, or queries.

Information Collected Automatically

When you access and use tak99, our systems automatically record certain technical and behavioural data, including:

• Device information including device type, operating system version, browser type and version, and screen resolution.
• IP address and approximate geolocation data derived from your network connection at the time of access.
• Session data including pages visited, games played, bets placed, time spent on each section of the Platform, and navigation paths.

Information from Payment Partners

When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, or Upay, our payment processing partners share transaction confirmation data with us. This data includes the transaction reference number, the amount, and a masked identifier of your wallet. tak99 does not receive or store your full mobile banking PIN or password.

2. How We Use Your Information

tak99 uses the personal information we collect for the following purposes only:

• Account creation and management: to register your account, verify your identity, and maintain your player profile and preferences on the Platform.
• Transaction processing: to process deposits and withdrawals, verify payment sources, and maintain accurate financial records associated with your account.
• Customer support: to respond to your queries, complaints, and support requests, and to record communications for quality assurance and dispute resolution.
• Platform improvement: to analyse aggregate usage patterns and improve the functionality, game selection, and user experience of tak99.
• Compliance and fraud prevention: to fulfil our legal obligations, comply with anti-money-laundering requirements, detect fraudulent activity, and enforce the Terms and Conditions.
• Responsible gaming: to monitor account activity and identify patterns that may indicate problem gambling, and to enforce the 21+ age restriction and self-exclusion tools.

3. Payment Information and Data Security

tak99 processes all payments in Bangladeshi Taka (BDT) through bKash, Nagad, Rocket, and Upay. Sensitive payment credentials — including your mobile banking PIN, one-time passwords (OTPs), and full account numbers — are processed entirely by the respective payment providers and are never transmitted to or stored by tak99's servers.

Transaction records including the date, amount, payment method, and status of each deposit and withdrawal are retained as part of your account history. These records are necessary to resolve disputes, comply with financial record-keeping requirements, and support our responsible gaming monitoring obligations.

4. Sharing Your Information

tak99 does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment Processors

We share transaction-level data with bKash, Nagad, Rocket, and Upay solely to initiate and confirm payment transactions. These providers operate under their own privacy policies and are independently responsible for the data they handle on their platforms.

Service Providers

tak99 may engage trusted technology and infrastructure service providers to help operate the Platform. These third parties are contractually bound to use your data only for the purposes we specify and may not use it for their own commercial purposes. Examples include cloud hosting providers and fraud-detection technology partners.

Legal and Regulatory Requirements

We may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised third parties if required to do so by applicable law, a court order, or a legitimate legal process. We will, where lawfully permitted, attempt to notify you before making such a disclosure.

5. Cookies and Tracking Technologies

tak99 uses cookies and similar lightweight tracking technologies on its web platform. Cookies are small text files stored on your device by your browser when you visit tak99.pro. We use them to keep you logged in during a session, remember your display preferences, and collect anonymised usage analytics that help us improve the Platform.

tak99 does not use third-party advertising cookies or tracking pixels from social media networks. The cookies we deploy are strictly first-party cookies necessary for the operation of the Platform and its basic analytics. You can instruct your browser to refuse all cookies or to alert you when cookies are being sent. Refusing necessary cookies may affect the functionality of your account.

6. Data Retention

tak99 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable record-keeping and anti-money-laundering obligations. In practice, this means that account data, transaction records, and identity verification documents are retained for a minimum period following account closure, after which they are securely deleted or anonymised.

Where you have provided personal data solely through general Platform browsing (i.e., without registering an account), automatically collected technical data such as IP address logs are retained for a shorter period sufficient for security monitoring purposes and are then deleted. Support correspondence is retained for as long as necessary to resolve the matter it relates to and for a reasonable period thereafter for audit purposes.

7. Your Rights Over Your Data

You have the following rights in relation to the personal data tak99 holds about you. To exercise any of these rights, contact our support team using the email address provided in the Contact section of this Policy.

• Right of access: you may request a copy of the personal data tak99 holds about you, along with information about how it is being used.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: in certain circumstances you may request that we delete your personal data. This right is subject to our legal retention obligations — we may be required to retain certain data even after an erasure request.
• Right to restriction: you may ask us to restrict the processing of your personal data in certain circumstances, for example while a correction request is being reviewed.
• Right to object: you may object to the processing of your personal data where we are relying on legitimate interests as our legal basis, unless we can demonstrate compelling legitimate grounds that override your interests.

8. Security Measures

tak99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include SSL/TLS encryption for all data in transit, access controls that limit which staff members can view identifiable player data, regular security reviews of our systems and infrastructure, and secure data storage practices.

While we take these measures seriously, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, tak99 will notify affected players without undue delay and take immediate steps to contain the breach and mitigate any harm.

9. Changes to This Privacy Policy

tak99 may update this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their registered mobile number. We encourage you to review this Policy periodically so that you remain informed about how we handle your personal data.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tak99 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected]